❗Bugs & Support FAQ

Common issues or how to resolve your setup

The most frequently asked questions

I cannot progress past the "Decrypt" wallet stage.

If you're having this issue, it's likely caused by the following:

  • You're connected to the application with the wrong wallet The admin wallet that was provided during payment, and confirmed in the onboarding ticket is the only wallet you should connect to the platform. This wallet needs to be 'open' as in, switch to this wallet before attempting to Decrypt.

  • You're using Brave Browser or FireFox The only supported browser is Chrome, as other browsers handle popups differently and can treat them as advertisements and block them immediately.

  • You're using AdBlock on Chrome Disable AdBlock for DropBeast

Have you tried all of that and it still doesn't work? It could related to your Chrome Cache, let's fix it. Try the following:

  1. Navigate here: app.dropbeast.xyz/logout

  2. Navigate here: app.dropbeast.xyz/disconnect

  3. Then login again: app.dropbeast.xyz

Did that not work? This is the failsafe, this will reset your account to start from scratch. Completing this step without backing up your wallet will lose your funds.

  1. Open Dev Tools on Chrome

  2. Navigate to "Application"

  3. Press "Storage"

  4. Press "Clear Site Data"

  5. Login to the site again.

Still not working? Contact Support.

After using the import function no wallets are added to the application

You cannot import any wallets that are connected to the application.

  • If your Admin Wallet is the wallet you are trying to import it will not work.

  • If you have connected multiple wallets, please disconnect them through MetaMask prior to continuing.

Follow this guide to Disconnect a Wallet from DropBeast: https://support.metamask.io/hc/en-us/articles/360059535551-Disconnect-wallet-from-a-dapp

Contact Support: Missing or Insufficient Permissions

If you're having this issue, it's likely caused by the following:

  • You're connected to the application with the wrong wallet The admin wallet that was provided during payment, and confirmed in the onboarding ticket is the only wallet you should connect to the platform. This wallet needs to be 'open' as in, switch to this wallet before attempting to Decrypt.

  • You're using Brave Browser or FireFox The only supported browser is Chrome, as other browsers handle popups differently and can treat them as advertisements and block them immediately.

  • You're using AdBlock on Chrome Disable AdBlock for DropBeast

Have you tried all of that and it still doesn't work? It could related to your Chrome Cache, let's fix it. Try the following:

  1. Navigate here: app.dropbeast.xyz/logout

  2. Navigate here: app.dropbeast.xyz/disconnect

  3. Then login again: app.dropbeast.xyz

Did that not work? This is the failsafe, this will reset your account to start from scratch.

Completing this step without backing up your wallet will lose your funds.

  1. Open Dev Tools on Chrome

  2. Navigate to "Application"

  3. Press "Storage"

  4. Press "Clear Site Data"

  5. Login to the site again.

Still not working? Contact Support.

Error Message "User Rejected Action..."

If you're having this issue, it's likely caused by the following:

  • You're connected to the application with the wrong wallet The admin wallet that was provided during payment, and confirmed in the onboarding ticket is the only wallet you should connect to the platform. This wallet needs to be 'open' as in, switch to this wallet before attempting to Decrypt.

  • You're using Brave Browser or FireFox The only supported browser is Chrome, as other browsers handle popups differently and can treat them as advertisements and block them immediately.

  • You're using AdBlock on Chrome Disable AdBlock for DropBeast

Have you tried all of that and it still doesn't work? It could related to your Chrome Cache, let's fix it. Try the following:

  1. Navigate here: app.dropbeast.xyz/logout

  2. Navigate here: app.dropbeast.xyz/disconnect

  3. Then login again: app.dropbeast.xyz

Did that not work? This is the failsafe, this will reset your account to start from scratch.

Completing this step without backing up your wallet will lose your funds.

  1. Open Dev Tools on Chrome

  2. Navigate to "Application"

  3. Press "Storage"

  4. Press "Clear Site Data"

  5. Login to the site again.

Still not working? Contact Support.

No schedules showing on the Dashboard

This could be due to any issues during setup, the common causes:

  • Settings have not been saved, save your settings first, then switch the profile to "Low" or "Medium"

  • Connected with the wrong wallet (Connect with the admin wallet) The admin wallet that was provided during payment, and confirmed in the onboarding ticket is the only wallet you should connect to the platform. If not connected to this wallet, schedules won't generate and actions won't happen. It is strongly recommended to create a separate Chrome Profile, as this will ensure you have no conflicting extensions, AdBlock and can create a separate MetaMask profile that doesn't interfere with your other MetaMask activity on your main account.

  • The "High" profile setting is for testing, and creates an instant transaction. It is a once-off event. Revert to Low or Medium after testing.

"High" Profile is not working as intended

At the moment, the "High" profile is for testing. Switching to High will execute a transaction in 15-30 seconds as a once off to ensure that the app is working properly. Once testing, please move to Low or Medium until we introduce a new button.

I need to setup the app each time I use the platform.

It is likely that you have your cache settings to clear on exit, do these steps: https://www.help.k12.com/s/article/Set-Browser-to-Clear-Cache-When-Closing

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